Frequently Asked Questions

Planning a cruise, resort stay or family getaway? Here’s what to expect when you work with She Sails Travel.

What trips can you help plan?

We help with cruises, all-inclusive resorts, couples getaways, family vacations, group trips and custom itineraries. Tell us who is traveling, your dates, budget and what matters most to you.

How do I get started?

Submit a trip request. We’ll review the details and recommend the planning service that fits your trip. A request is the first step; it does not confirm a reservation.

Does it cost anything to work with you?

All basic cruise bookings and hotel-only stays qualify for complimentary planning. Concierge Vacation Planning starts at $99, and Custom Journey Design starts at $250. The right service depends on the research and coordination your trip needs. Planning fees are separate from travel costs and supplier commissions. See our Planning Services page for what each level may include.

Are planning fees and guides refundable?

No. Planning fees and digital travel guide purchases are non-refundable, subject to any rights required by applicable law. If you have trouble accessing a purchased guide, contact info@shesailstravel.com for help.

When does planning begin?

After we review your request and determine the service level, planning begins once any applicable planning fee is completed. Quote timing depends on the trip’s complexity and supplier availability; ask us about timing when you submit your request.

Do you only book cruises?

No. Cruises are a specialty, and we also help with resorts, hotels and other travel arrangements. Share the full trip you have in mind so we can discuss the support available.

Can you help first-time cruisers and families?

Yes. We can help you compare ships, itineraries and cabin options, consider pre-cruise hotels and transportation, and prepare for the details that often surprise new cruisers. Families, couples and groups are welcome.

Are perks or the lowest price guaranteed?

No. Promotions, onboard credit, hotel amenities and upgrades depend on the supplier, dates, fare or rate, and availability. We’ll explain the benefits and conditions attached to the options we recommend.

Can you help with changes or cancellations?

Contact us as soon as your plans change. Our cancellation policy aligns with the supplier’s cancellation policy, provided in the terms of agreement for each booking. Options, deadlines, charges, credits and refunds depend on those terms. Paid planning fees remain non-refundable. Review the terms provided with each booking before you pay.

Should I consider travel protection?

Travel protection may help with certain covered events, but benefits, exclusions and eligibility vary by policy. Read the insurer’s policy and contact the insurer with coverage questions. A quote or recommendation is not a guarantee that a claim will be covered.

Are the travel guides free?

The Cruise Essentials Guide and Complete Travel Guide are available through our free Travel Vault signup. Cruise-line guides are sold separately through our Stan Store. Check each listing for current pricing and what is included.

Does buying a guide include trip planning?

A guide is a self-guided resource. Personalized planning is a separate service unless a specific listing expressly includes it. You can request planning help whenever you’re ready.

How can I contact you?

Email nicole.cater@fora.travel for trip-planning questions. For guide support or general website questions, email info@shesailstravel.com.